- Clear, level head and keen mind for handling the unexpected
- Learns new skills, techniques, processes, and technology quickly and accurately — a self-directed learner
- Leadership trained and eager to learn more
- Excellent mind for troubleshooting and problem-solving with a penchant for discovering and implementing creative solutions to complex problems
The Guildhall at SMU
Professional Certificate, Interactive Technology w/ focus in Level Design May 2010
Abilene Christian University
BA English Dec 2008
The Home Depot: Flooring Sales Specialist
Feb 2013 – Aug 2013
Consulted with customers to choose and sell flooring solutions. Maintained department including stocking, cleaning, setting up advertisement, and more. Set up and managed customer orders and installation services.
Teleperformance: Account Supervisor Aug 2013 – July 2014
Answered escalated calls for residential electricity service accounts. Utilized account management tools and financial tools to assess accounts and create payment arrangements and other solutions to complex billing issues. Worked with TDUs and the ERCOT system to troubleshoot and resolve problems with electrical service.
Griptonite Games: Content Designer
Designed and implemented various game systems as part of a team. Produced three released titles in just over two years. Helped develop and update key documentation.
ACU Networking Services: Senior Technician
Ran and terminated fiber and copper systems of all types for backbone network connectivity. Set up and maintained routers, switches, CCTV systems, card-reader systems, and more. Ran troubleshooting for end-user networking and connectivity issues.
BSA Camp Tonkawa: Counselor/Director
Started as a Counselor in Training assisting with NatECo (Nature Ecology and Conservation) and worked up through to first NatECo director and finally Aquatics Director over the course of seven active seasons for a Boy Scout summer camp with ~200 scouts each week per 4-week season. Put together merit badge course work, oversaw teams of 3-4 other counselors, and helped direct many other program activities (campfires, special events, song leading, etc.).